mp3 music faq

Confused about music formats and song restoration?
Read our MP3 Music FAQ.

getting started
technical issues

Having problems with your Zune player, software, or accessories, or with Zune Marketplace or the Zune Social? Read our Knowledge Base articles:

 

The most common player problems can be resolved by restarting the player

Read more.

Your Zune player's battery does not seem to charge, or charges very slowly

Read more.

You receive an error message when you try to install the Zune software: "Microsoft update is required"

Read more.


Troubleshooting Zune sign-in issues

Most popular articles

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faqs and demos
zune service status

Status: Up and running.


forum

Get help from expert Zune users.

How to reboot, reformat, and restore your Zune player.

quick links

Help us help you by registering your Zune as soon as you get it.

Having mechanical issues? Submit a repair request online.

Read our quick overview of everything you can do with the Zune player, software, Marketplace, and Social.

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Edit your account information, including password, privacy settings, contact info, and subscriptions.

Information on your Zune player's one-year limited warranty.

Register your Zune or request a repair online, or get assistance by phone seven days a week.